Providing Information During Mass Casualty Incidents: Information Center, Family-Centered Care and Media Coverage
Mass casualty incidences (MCIs) expose the general public to injuries, death, and feelings of helplessness and lack of control. During MCIs, medical centers operate an information center that provides the public information regarding the whereabouts of their loved ones who are missing. Medical centers also have the important task of providing information to the media while maintaining patients and families’ privacy.
The purpose of this chapter is to describe a practical model for providing information and support for patients and families in hospitals and to the general public, during the first hours of MCI. In the first part of the chapter, we describe the work of information centers that operate in medical centers and provide information regarding location of injured arriving to hospitals, including information regarding unidentified patients. Then, we go on to discuss the family-centered care approach as an important element of working with the injured during MCIs. In the second part, we describe the interaction of medical centers with the media during MCIs and the possible challenges they are facing.
Healthcare professionals in medical centers are trying to save the lives of the injured during MCIs while supporting families and distributing information to the public, all under great pressure and possible danger. Operating through prepared guidelines and in cooperation with services in the community may lead to a significant decrease in the number of people who have been affected by the MCI and to a better recovery of the local authority.
KeywordsInformation center Family support Victim identification PTSD Media coverage
- 2.International Federation of Red Cross and Red Crescent Societies-IFRC. World Disasters Report Resilience: saving lives today, investing for tomorrow: 2016. http://www.ifrc.org/Global/Documents/Secretariat/201610/WDR%202016-FINAL_web.pdf. Accessed 23 July.
- 3.Landwehr PM, Carley KM. Social media in disaster relief. In: Data mining and knowledge discovery for big data. Berlin Heidelberg: Springer. p. 225–57.Google Scholar
- 5.Lahad M. BASIC Ph: the story of coping resources. Commun Stress Prev. 1997;1:117–45.Google Scholar
- 10.Figley CR. Traumatic stress: the role of the family and social support system. In: Figley CR, editor. Trauma and its wake. Vol. II. Traumatic stress theory, research, and intervention. New York: Brunner/Mazel; 1986. p. 39–54.Google Scholar
- 16.Walsh F. Strengthening family resilience. New York: Guilford Publications; 2015.Google Scholar
- 17.Shaw JM, Young JM, Butow PN, Badgery-Parker T, Durcinoska I, Harrison JD, Davidson PM, Martin D, Sandroussi C, Hollands M, Joseph D. Improving psychosocial outcomes for caregivers of people with poor prognosis gastrointestinal cancers: a randomized controlled trial (Family Connect). Support Care Cancer. 2016;24(2):585–95.CrossRefGoogle Scholar
- 23.Nossek H, Limor Y. The Israeli paradox: the military censorship as a protector of the freedom of the press. Research in social problems & public policy. Vol. 19. Emerald Group Publishing Ltd; 2011.Google Scholar
- 24.Poushter J. Smartphone ownership and internet usage continues to climb in emerging economies. Pew Research Center; Feb 2016.Google Scholar