A User-Centered Terminology for Existing and Upcoming ICT Devices, Services and Applications

  • Bruno von Niman
  • Martin Böcker
  • Angel BóvedaEmail author
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 850)


Users who are unfamiliar with the terms used in ICT devices, services, or applications may be reluctant to use those features, thereby missing out on the potential benefits of those features and preventing manufacturers and service providers from making revenue from the uptake of those features. The Human Factors Technical Committee (TC HF) of the European Telecommunication Standards Institute (ETSI) has initiated work, co-funded by the European Commission, to develop the freely available ETSI Guide EG 203 499 [2] addressing this need.


User-centered Terminology Human factors User interface ICT devices Accessibility 


  1. 1.
    ETSI EG 202 132 v1.1.1: Human Factors (HF); User Interfaces; Guidelines for generic user interface elements for mobile terminals and services (2004–2008). This reference contains harmonized, English-language terms for areas including UI hardware and software, configuration of services, call features and terminal functionality. Finalized in 2004, it needs updating and expansion to cover features, services and applications not available at that time and other important languageGoogle Scholar
  2. 2.
    ETSI EG 203 499: Human Factors (HF); User-centered terminology for existing and upcoming ICT devices, services and applications. Draft under development, for publication in July 2019Google Scholar

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Bruno von Niman
    • 1
  • Martin Böcker
    • 2
  • Angel Bóveda
    • 3
    Email author
  1. 1.Vonniman ConsultingSaltsjö-BooSweden
  2. 2.Dr. Böcker & Dr. Schneider GbRKonstanzGermany
  3. 3.Wireless Partners SLLMadridSpain

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