Running Phase: The Operations

  • Lionel Haas


In this chapter, you will learn how to expand the operational governance structure within the client organisation to foster communication and compensate the loss of flexibility induced by the outsourcing, how to align multiple operating models in case of a multi-provider management situation, how to anticipate up front an inexorable end of the contract to avoid bad surprises.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Lionel Haas
    • 1
  1. 1.BernSwitzerland

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