Building Phase: The Project

  • Lionel Haas


In this chapter, you will learn how to actually perform the required transition and/or transformation, how systems are operated during the project and what contractual regime applies to them, how to create a positive human dynamic around the transformation, how to address the people dimension with professionalism and humanity in case of personnel transfer, how to set up the operational governance given the complexity of the outsourcing and, finally, how to switch over from the transition to the future mode of operation.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Lionel Haas
    • 1
  1. 1.BernSwitzerland

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