Discovery Phase: The Offer

  • Lionel Haas


In this chapter, you will learn the main effects of an inadequate operating model; how to lay down the desired combination of sourcing forms for providing the services; how to explore the market offering for the sought sourcing model and services; how to define the organisation, processes and tools needed on the client side at the parties’ interface; how to invite providers to submit firm offers based on standard patterns; and, finally, how to design the winning offer that will set the base for a multi-annual outsourcing agreement.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Lionel Haas
    • 1
  1. 1.BernSwitzerland

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