Short Paper: How Do People Choose a Means for Communication in Disaster Situations?

Surveys After the Great East Japan Earthquake and the Kumamoto Earthquake
  • Masayuki IharaEmail author
  • Hiroshi Watanabe
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10920)


In disaster situations, people try to communicate with acquaintances for a variety of reasons. In general, they try to immediately communicate with family or important friends to confirm their safety. To understand the damage situation, they may try to communicate with neighbors whom they don’t often communicate with in daily life. This paper introduces the results of surveys of people who experienced the Great East Japan Earthquake, 2011 and the Kumamoto Earthquake, 2016 in Japan to discover what communication modalities were used and why they were chosen.


Disaster Communication modality Information grasp Survey 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.NTT Service Evolution LaboratoriesNTT CorporationYokosukaJapan

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