Advertisement

Short Paper: How Do People Choose a Means for Communication in Disaster Situations?

Surveys After the Great East Japan Earthquake and the Kumamoto Earthquake
  • Masayuki Ihara
  • Hiroshi Watanabe
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10920)

Abstract

In disaster situations, people try to communicate with acquaintances for a variety of reasons. In general, they try to immediately communicate with family or important friends to confirm their safety. To understand the damage situation, they may try to communicate with neighbors whom they don’t often communicate with in daily life. This paper introduces the results of surveys of people who experienced the Great East Japan Earthquake, 2011 and the Kumamoto Earthquake, 2016 in Japan to discover what communication modalities were used and why they were chosen.

Keywords

Disaster Communication modality Information grasp Survey 

References

  1. 1.
    Asai, D., Sagata, Y., Asano, Y.: On-site information seeking behaviors in earthquake and tsunami. In: CHI 2013 Extended Abstracts on Human Factors in Computing Systems (CHI EA 2013), pp. 1881–1886. ACM, New York (2013)Google Scholar
  2. 2.
    Busa, M.G., Musacchio, M.T., Finan, S., Fennell, C.: Trust-building through social media communications in disaster management. In: Proceedings of the 24th International Conference on World Wide Web (WWW 2015 Companion), pp. 1179–1184. ACM, New York (2015)Google Scholar
  3. 3.
    Goolsby, R.: Social media as crisis platform: the future of community maps/crisis maps. ACM Trans. Intell. Syst. Technol. 1(1), 11 (2010). Article no. 7CrossRefGoogle Scholar
  4. 4.
    Hossmann, T., Carta, P., Schatzmann, D., Legendre, F., Gunningberg, P., Rohner, C.: Twitter in disaster mode: security architecture. In: Proceedings of the Special Workshop on Internet and Disasters (SWID 2011), Article no. 7, 8 p. ACM, New York (2011)Google Scholar
  5. 5.
    Ihara, M., Seko, S., Miyata, A., Aoki, R., Ishida, T., Watanabe, M., Hashimoto, R., Watanabe, H.: Towards more practical information sharing in disaster situations. In: Yamamoto, S. (ed.) HIMI 2016. LNCS, vol. 9735, pp. 32–39. Springer, Cham (2016).  https://doi.org/10.1007/978-3-319-40397-7_4CrossRefGoogle Scholar
  6. 6.
    Nagar, S., Seth, A., Joshi, A.: Characterization of social media response to natural disasters. In: Proceedings of the 21st International Conference on World Wide Web (WWW 2012 Companion), pp. 671–674. ACM, New York (2012)Google Scholar
  7. 7.
    Shklovski, I., Palen, L., Sutton, J.: Finding community through information and communication technology in disaster response. In: Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (CSCW 2008), pp. 127–136. ACM, New York (2008)Google Scholar
  8. 8.
    Wohn, D.Y., Peng, W., Zytko, D.: Face to face matters: communication modality, perceived social support, and psychological wellbeing. In: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA 2017), pp. 3019–3026. ACM, New York (2017)Google Scholar
  9. 9.
    WHITE PAPER Information and Communications in Japan. http://www.soumu.go.jp/johotsusintokei/whitepaper/eng/WP2017/2017-index.html. Accessed 21 Jan 2018

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.NTT Service Evolution LaboratoriesNTT CorporationYokosukaJapan

Personalised recommendations