Heuristic Evaluation and Usability Testing as Complementary Methods: A Case Study

  • Braulio MurilloEmail author
  • Jose Pow Sang
  • Freddy Paz
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10918)


Given the relevance that is taking the usability evaluation of software systems and especially web-based systems, the present work seeks to provide new evidence in the results obtained by applying combined techniques in usability evaluations. In this work, the process to schedule shipments using a web application was evaluated. First, a heuristic evaluation was performed and then a usability test with user. However, for this specific purpose, both tests will be applied independently to evaluate the results obtained. The evaluations were developed in an academic context.


Human-computer interaction Heuristic evaluation Usability evaluation Usability study Transactional web applications 



This research was carried out thanks to the support of DHL Express Peru, which in its constant search for the excellence of its products and services, is committed to research and innovation of its processes in the IT department. The authors especially thank Hugo Moreno, IT Manager, Adriana Azopardo, Peru Country Manager, Ivan Hay, CIO Central and South America, and Hank Gibson, CIO Americas Region; for their recommendations and their insightful comments to this investigation.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Pontificia Universidad Católica del PerúLima 32Peru
  2. 2.DHL Express PerúCallao 01Peru

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