Human-Computer Interaction to Human-Computer-Context Interaction: Towards a Conceptual Framework for Conducting User Studies for Shifting Interfaces

  • Stephanie Van HoveEmail author
  • Jolien De Letter
  • Olivia De Ruyck
  • Peter Conradie
  • Anissa All
  • Jelle Saldien
  • Lieven De Marez
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10918)


Computer interfaces have been diversifying: from mobile and wearable technologies to the human body as an interface. Moreover, new sensing possibilities have allowed input to interfaces to go beyond the traditional mouse- and keyboard. This has resulted in a shift from manifest to latent interactions, where interactions between the human and the computer are becoming less visible. Currently, there is no framework available that fully captures the complexity of the multidimensional, multimodal, often latent interactions with these constantly shifting interfaces. In this manuscript, the Human-Computer-Context Interaction (HCCI) framework is proposed. This framework defines 5 relevant interaction levels to be considered during user research in all stages of the new product development process in order to optimize user experience. More specifically, the interaction context is defined in terms of user-object, user-user, user-content, user-platform and user-context interactions. The HCCI framework serves as a concrete tool to use in a new product development process by HCI researchers, designers, and developers and aims to be technology independent and future-proof. This framework is a preliminary suggestion to be matched against other innovation development projects and needs to be further validated.


Human-computer interaction Ubiquitous computing Interaction context User research Product design Product evaluation Framework User experience 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Stephanie Van Hove
    • 1
    Email author
  • Jolien De Letter
    • 1
  • Olivia De Ruyck
    • 1
  • Peter Conradie
    • 1
    • 2
  • Anissa All
    • 1
  • Jelle Saldien
    • 1
  • Lieven De Marez
    • 1
  1. 1.Department of Communication Sciencesimec-mict-UGent, Ghent UniversityGhentBelgium
  2. 2.Department of Industrial System and Product DesignGhent UniversityKortrijkBelgium

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