A Survey on Adoption Good Practices for ICT Governance at Enhanced Organizations

  • Marianne Batista Diniz da Silva
  • Alef Menezes dos Santos
  • Michel dos Santos Soares
  • Rogério Patrício Chagas do Nascimento
  • Isabel Dillmann Nunes
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 738)


Governance in Information and Communication Technology (ICT) is a relevant area of research and practice. The Audit Court of the Union (ACU) periodically evaluates all Brazilian Federal Public Organizations in order to disseminate the importance of implementing good governance system and raising awareness of positive contribution of adopting Good Practices. As a result of these evaluations, it is clear that evolution of ICT Governance in Federal Public Administration (FPA) in Brazil is growing slowly. The number of organizations that effectively adopt good governance practices is low when compared to all other FPAs. This article presents results of a survey conducted at Public Organizations that have improved capability (iGovTI) stages according to the ACU. The iGovTI is the index of governance in which the organization is inserted, it can be (initial, basic, intermediate and enhanced). Knowing this, this survey collected used practices and identifies the profiles of organizations and their interviewees. As main results, we recognize that the Good Practices used in Enhanced Organizations are the same known in academia as well as in industry (for instance, COBIT, ITIL, CMMI, MPS.Br, PMBOK). Another relevant result is the evidence that even Enhanced Organizations do not adopt practices in topics considered relevant, including project management, information security and risk management.


ICT governance Public Enhanced Organization Good practices Survey 



Acknowledgement to the development agencies: CAPES (Coordination for the Improvement of Higher Education Personnel), for granting a scholarship to and to INES (National Institute for Software Engineering), as well as the institutional collaboration of the various FPA Organizations.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Marianne Batista Diniz da Silva
    • 1
  • Alef Menezes dos Santos
    • 1
  • Michel dos Santos Soares
    • 1
  • Rogério Patrício Chagas do Nascimento
    • 1
  • Isabel Dillmann Nunes
    • 2
  1. 1.Postgraduate Program in Computer Science (PROCC), Federal University of Sergipe (UFS)São CristóvãoBrazil
  2. 2.Instituto de Metrópole Digital (IMD), Federal University of Rio Grande do Norte (UFRN)NatalBrazil

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