Ecosystems Innovation for Service Development

  • Shaun WestEmail author
  • Petra Müller-Csernetzky
  • Michael Huonder


The motivation of using ecosystems to innovate services derives from our professional experience in the industry with both traditional product-service systems and with Industry 4.0 enabled product-service systems. In our approach, we integrate elements of service design thinking, visualisation, and some aspects of supply chain management to create the six-step framework. The model helps to find the gaps in the value creation, pointing towards potential disruptive dynamics within the ecosystem and supports the development of new services within complex ecosystems.


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Shaun West
    • 1
    Email author
  • Petra Müller-Csernetzky
    • 1
  • Michael Huonder
    • 1
  1. 1.Lucerne University of Applied Sciences and ArtsLucerneSwitzerland

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