Unboxing the Key Human Competencies for Successful Servitization

  • Federica PoloEmail author


Servitization involves a shift of attention to the customer. This change of focus entails a realignment of the pool of organizational and individual competencies to better serve the needs of the customer. In this context, the traditional manufacturing competencies turn obsolete, and the ability to find and invest in the competencies that undergird the service transition becomes a salient need. Therefore, this chapter provides an integrated and flexible tool to forecast future competencies requirements in companies undertaking the servitization journey. The tool proposed in this chapter offers a step-by-step guide to corporations for the implementation of a competency-based model that supports the top management in the identification of the crucial competencies that can translate the strategy and vision of the organization into behaviors, skills, and terms that people can easily understand and implement.


Servitization Human capital Competencies Competency modeling Competency definition Knowledge, skills and attitudes (KSA) 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.School of Technology and Innovation, University of VaasaVaasaFinland

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