Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation

  • Mary LacityEmail author
  • Leslie P. Willcocks
Part of the Technology, Work and Globalization book series (TWG)


This chapter answers the question: how do clients and business process outsourcing (BPO) service providers work together to foster dynamic innovation? Dynamic innovation is a process by which clients incent providers to deliver many innovations each year that improve the client’s performance in terms of operational efficiency, process effectiveness, and/or strategic impact.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  1. 1.University of MissouriSt. LouisUSA
  2. 2.London School of Economics and Political ScienceLondonUK

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