Assisting Lucinda: A Depressed Individual with Diabetes Mellitus, Numerous Complications, Poor Control, and High Service Use

  • Roger G. Kathol
  • Rachel L. Andrew
  • Michelle Squire
  • Peter J. Dehnel

Chapter Objectives

  • To illustrate implementation of a value-based integrated case management complexity assessment using adult VP-ICM methodology for Lucinda.

  • To connect complexity assessment findings to the development of a personal care plan.

  • To demonstrate how to document care plan outcomes and to use the patient-centered ICM performance tool for recording participating individual and VB-ICM manager-based outcomes.

  • To walk through the VB-ICM assistance and support process with Lucinda, including her graduation from VB-ICM and return to standard care.


Medical and behavioral health complexity Cross-disciplinary case management Integrated care coordination Case management outcome measurement VB-ICM 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Roger G. Kathol
    • 1
  • Rachel L. Andrew
    • 2
  • Michelle Squire
    • 3
  • Peter J. Dehnel
    • 4
  1. 1.Cartesian Solutions, Inc.™ and University of MinnesotaBurnsvilleUSA
  2. 2.Premera Blue Cross Mountlake TerraceUSA
  3. 3.ManahawkinUSA
  4. 4.Twin Cities Medical SocietyEdinaUSA

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