The Art of Shared Decision-Making and Personalising Care with Older People with Diabetes

  • Trisha DunningEmail author


  • Personalised care is as essential to safe quality care and optimal outcomes as evidence-based care.

  • Personalising care is an art that involves active listening, being mindful, being able to interpret people’s stories and using the information to create care plans with them.

  • Words are powerful. Select them carefully and use them wisely.

  • Language must be congruent with the philosophy of personalised care.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Centre for Quality and Patient Safety Research, Barwon Health PartnershipDeakin UniversityGeelongAustralia

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