National Approaches to Quality Management

  • Flevy Lasrado
  • Vijay Pereira
Chapter

Abstract

Many governments around the world have supported or initiated quality performance and excellence awards to measure the business performance of organisations applying total quality management (TQM) principles in different areas. The country-level quality awards were established to recognise and reward business excellence (BE) and encourage organisations to adopt best business practices. They represent the highest recognition given by the government of a nation, as awards improve the country’s business competitiveness and image worldwide. The custodians are normally government bodies that have established common evaluation criteria, such as leadership, customer orientation, people, and results (Tan 2002). With the 1951 awarding of the first Deming Prize in Japan, quality and BE began to take the spotlight in the business world. In 1988, just over 30 years later, the Malcolm Baldrige National Quality Award (MBNQA) in the United States and the Australian Business Excellence Award (ABEA) were initiated. This was the beginning of the trend towards national and global quality awards in different countries around the world (Kern Pipan et al. 2011).

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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Flevy Lasrado
    • 1
  • Vijay Pereira
    • 1
  1. 1.University of Wollongong in DubaiDubaiUnited Arab Emirates

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