Clustering Questions in Healthcare Social Question Answering Based on Design Science Theory

  • Blooma JohnEmail author
  • Nilmini Wickramasinghe
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


In healthcare social media, users connect with patients and professionals without time and space boundaries to seek and share healthcare-related information (Denecke and Stewart 2011). A classic example of a Medicine 2.0 application is a healthcare Social Question Answering (SQA) service. Healthcare SQA services are redefining healthcare delivery and supporting patient empowerment. Healthcare SQA services allow users to seek information, communicate with others on similar problems, share health guidance, and compare treatment and medication strategies (Blooma and Wickramasinghe 2014). Examples of healthcare SQA services are MedHelp, BabyHub, and . The growing activities in online healthcare communities, asking questions and sharing answers, play an important role in users’ health information inquiries (Zhang and Zhao 2013). Individual behaviors, in particular health-related behaviors such as physical activity, diet, sleep, smoking, and alcohol consumption, as well as adherence to medical treatments and help-seeking behavior (Hyyppä 2010), appear to be significant in SQA services.


Hermeneutics Research methodologies Qualitative research Interpretative studies Machine learning Data quality 


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© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.University of CanberraBruceAustralia
  2. 2.Deakin UniversityMelbourneAustralia
  3. 3.Epworth HealthCareRichmondAustralia

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