Best Practices in Knowledge Management: A Review of Contemporary Approaches in a Globalised World

  • Geoffrey R. Chapman
  • Stephanie A. Macht


In the contemporary business environment, organisations are often required to cope with, respond to and often instigate rapid and significant changes. Due to this highly volatile context, it has become increasingly difficult to meaningfully identify and report best practices in any given field. Knowledge management (KM), and its associated practices and policies, is no different; if anything, it is even more impacted by this constant state of flux. Despite this challenge, however, it does remain possible to identify a range of ideas and activities in recent years that have resulted in substantial benefits for the organisations that have adopted them. This chapter considers KM both as competency and as an organisational process, and presents a review of what the KM literature currently considers to be the key ideas, practices and initiatives, including specific tools used to enhance KM within firms. The chapter then concludes by showcasing a range of successful KM activities from companies around the world.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Geoffrey R. Chapman
    • 1
  • Stephanie A. Macht
    • 1
  1. 1.School of Business and LawCQ University, AustraliaSydneyAustralia

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