Sustainability in Africa: The Service Delivery Issues of Zimbabwe

  • Innocent Chirisa
  • Liaison Mukarwi
  • Abraham R. Matamanda


This chapter is based on a study that sought to discuss the “human factor approach” (HFA) as the major lacuna for sustainability in the service delivery agenda and practice in Africa. Indeed, and of course, financial resources and equipment are often cited as the missing link for development and its sustainability, yet it takes the human factor content of personnel, beneficiaries, and stakeholders to safeguard integrity and put stringent measures against such malpractices as corruption and vandalism of property and estate, to say the least. Unfortunately, the major challenge of Africa’s development today is the missing right human factor content to guard against corruption and abuse of public resources for personal gain. Cases, narratives, and examples are drawn from the sectors including housing and urban land delivery, water and sanitation, irrigation and related cooperative projects. Zimbabwe is used as the primary geographical area of references.


Urbanization Service delivery State Human factor Sustainability Governance Africa Zimbabwe 

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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Innocent Chirisa
    • 1
    • 2
  • Liaison Mukarwi
    • 1
  • Abraham R. Matamanda
    • 2
  1. 1.Department of Rural and Urban PlanningUniversity of ZimbabweHarareZimbabwe
  2. 2.Department of Urban and Regional PlanningUniversity of Free StateBloemfonteinSouth Africa

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