Public Service Design and Public Trust: Conceptualizing the Sustainability

  • Adam Jabłoński


The purpose of this chapter is to present the relationship between public service design and public trust management in the context of ensuring the continuity of public trust-based organizations. It is particularly important to pay attention to the criteria of this continuity with regard to the various interpretations of the sustainability concept. The scope of this chapter includes the principles of building a concept of sustainable management with respect to ethics, economics, and ecology to meet the expectations of stakeholders in public organizations.


Public distrust Public service design Co-production Sustainability 


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© The Author(s) 2018

Authors and Affiliations

  • Adam Jabłoński
    • 1
  1. 1.WSB University in PoznańPoznańPoland

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