Advertisement

ICT and Caribbean Tourism

  • Andrew Spencer
Chapter

Abstract

It is an open secret that we live in a technology-mediated world. Over the past decade, information and communication technology (ICT) has become an invaluable tool in most if not all facets of life. In addition to the overwhelming use for entertainment and leisure, these tools democratize access to goods and services, afford faster and more efficient communication and decision-making, and connect persons across the globe in an instant, all the while cutting costs and waste in many organizations. Investment in ICT can spur gains in productivity in many ways: it contributes to overall capital deepening, helping to increase labour productivity; technological progress may contribute to faster multifactor productivity growth in the ICT-producing industry. In addition, greater use of ICT outside the ICT industry helps firms and public and private institutions to increase efficiency and develop new products and services and, hence, it increases multifactor productivity growth.

References

  1. Baller, S., Dutta, S., & Lanvin, B. (2016). The Global Information Technology Report 2016: Innovating in the Digital Economy. Geneva: World Economic Forum. Retrieved from http://www3.weforum.org/docs/GITR2016/WEF_GITR_Full_Report.pdf.
  2. Bertin, C. K. (n.d.). Information and Communication Technologies and Tourism: Information Systems Implementation and IT-Enabled Organisational Change in the Tourism Sector. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/tasf/unpan023745.pdf.
  3. Chevers, D. A. (2015). Evaluating the Impact of ICT Usage on the Performance of Jamaican Hotels: A Conceptual Perspective. Journal of Tourism and Hospitality Management, 3(1–2), 22–31.  https://doi.org/10.17265/2328-2169/2015.02.003.CrossRefGoogle Scholar
  4. Chevers, D. A., & Spencer, A. (2017). Customer Satisfaction in Jamaican Hotels through the Use of Information and Communication Technology. Worldwide Hospitality and Tourism Themes, 9(1), 70–85.  https://doi.org/10.1108/WHATT-11-2016-0068.CrossRefGoogle Scholar
  5. Flamm, M. (2013, February 11). US Lags Europe in Tech Adoption. Crain’s New York Business. Retrieved from http://www.crainsnewyork.com/article/20130211/TECHNOLOGY/130219991/u-s-lags-europe-in-tech-adoption.
  6. Law, R., & Leung, R. (2000). A Study of Airlines’ Online Reservation Services on the Internet. Journal of Travel Research, 39(2), 202–211.  https://doi.org/10.1177/004728750003900210.CrossRefGoogle Scholar
  7. Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progression Information and Communication Technologies in Hospitality and Tourism. International Journal of Contemporary Hospitality Management, 26(5), 727–750.  https://doi.org/10.1108/IJCHM-08-2013-0367.CrossRefGoogle Scholar
  8. Minghetti, V., & Buhalis, D. (2010). Digital Divide in Tourism. Journal of Travel Research, 49(3), 267–281.  https://doi.org/10.1177/0047287509346843.CrossRefGoogle Scholar
  9. Scarborough, S. (2013, June 10). Trends in Travel, Tourism and Technology. Paper presented at ICTT 2013: International Conference on Travel Technology India, Kovalam, Kerala.Google Scholar
  10. Sigala, M., Airey, D., Jones, P., & Lockwood, A. (2004). ICT Paradox Lost? A Stepwise DEA Methodology to Evaluate Technology Investments in Tourism Settings. Journal of Travel Research, 43(2), 180–192.CrossRefGoogle Scholar
  11. Spencer, A. (2013). The Leadership Imperative: Technology Adoption and Strategic Management in Travel Firms in Jamaica. Newcastle Upon Tyne: Cambridge Scholars Publishing.Google Scholar
  12. Spencer, A. (2014). Tourism and Technology in the Global Economy: Challenges for Small-Island States. Worldwide Hospitality and Tourism Themes, 6(2), 152–165.  https://doi.org/10.1108/WHATT-12-2013-0047.CrossRefGoogle Scholar
  13. Vong, K. (2012). How Technology in Tourism Is Taking Travel to the Next Level. Posted July 11. Retrieved from https://www.trendreports.com/article/technology-in-tourism.
  14. Waller, L. G. (2006). ICTs for Whose Development? A Critical Analysis of the Discourses Surrounding an ICT for Development Initiative for a Group of Microenterprise Entrepreneurs Operating in the Jamaican Tourism Industry: Towards the Development of Methodologies and Analytical Tools for Understanding and Explaining the ICT for Development Phenomenon. PhD Thesis, University of Waikato.Google Scholar
  15. Williams, R. C., & Phillips, A. (2014). Information and Communication Technologies for Disaster Risk Management in the Caribbean. Chile: ECLAC. Retrieved from https://repositorio.cepal.org/bitstream/handle/11362/36735/1/S20131130_en.pdf.

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Andrew Spencer
    • 1
  1. 1.University of the West Indies, BahamasNassauBahamas

Personalised recommendations