Deep Analyzing Public Conversations: Insights from Twitter Analytics for Policy Makers

  • Nimish Joseph
  • Purva Grover
  • Polaki Kishor Rao
  • P. Vigneswara Ilavarasan
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10595)


The paper argues for use of Twitter analytics in the study of public policy. Twitter as a social media platform is widely used by many users to express their emotions on various issues. Governments are now realizing the need for social media for administrative purposes and information proliferation to the general public. However, the extent of knowledge among policy makers, about gathering insights from citizen conversations on various social media platforms needs improvement. This research discusses Twitter analytics for two different use cases namely ‘Demonetization’ and ‘GST’, where citizen engagement and conversations are monitored, to gain insights. These use cases vary in terms of focus, volume, velocity, veracity, time frame, location, and networked-ness. Possible inferences are presented to gain insights and to help in the policy making process.


Analytics Social media analytics Descriptive analytics Content analytics Network analytics Hashtag Demonetization GST 


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  1. 1.Department of Management StudiesIIT DelhiDelhiIndia

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