Factors Influencing Consumer’s Behavioral Intention to Adopt IRCTC Connect Mobile Application

  • Ganesh P. SahuEmail author
  • Monika Singh
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10595)


Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) launched “IRCTC Connect” mobile application (app) for different mobile platforms for booking/cancellation tickets, but the app usage rate is very low in comparison to IRCTC website and Passenger Reservation System (PRS). This indicates a gap between implementation and adaption of IRCTC Connect. This paper explores the factors influencing the consumer’s behavioral intention to use IRCTC Connect by adapting Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model. Regression analysis is used to analyze total 159 valid responses, collected through survey at MNNIT campus Allahabad, India. The findings of the study illustrate that only three factors Social Influence, Price Value and Habit of UTAUT2 model are significantly influencing the adoption of IRCTC Connect with adjusted R-Square value 0.699. This study will facilitate IRCTC Connect developers to encompass better understanding on consumers’ desires and intention and encourages researchers in this area for longitudinal observation in different backgrounds.


IRCTC apps IRCTC mobile application IRCTC Connect UTAUT2 Determinants of consumer’s behavior intention m-governance 


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  1. 1.Motilal Nehru National Institute of Technology AllahabadAllahabadIndia

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