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Increasing Empathy: Digital Storytelling in Professional Development

  • Nick Harland
Chapter

Abstract

Dr Harland describes the process of discovering the Patient Voices Program and being inspired to embed a Patient Voices workshop within a Communication and Empathy training package designed for NHS staff. He discusses his views on the importance of self-reflection and empathic communication within NHS settings and briefly outlines the current state of communication and empathy research.

Dr Harland describes undertaking a feasibility research project to investigate the usefulness of the training package and the processes involved in recruiting to, and undertaking, the project. Finally, aided by quotes from participants in the project, Dr Harland discusses the project’s outcomes and the need for further work.

References

  1. Dixon, A., Appleby, J., Ruth, R., Burge, P., Devlin, N., & Magee, H. (2010). Patient choice: How patients choose and how providers respond. London: Kings Fund.Google Scholar
  2. Harland, N. (2013). People person. Pilgrim Projects. Retrieved March 2014, from http://www.patientvoices.org.uk/flv/0682pv384.htm
  3. Harland, N. (2014). Does specific training of Physiotherapists improve clinical outcomes: Feasibility study consideration and results, a brief report. Journal of Physiotherapy Pain Association, 36, 10–14.Google Scholar
  4. Mercer, S. W., & Reynolds, W. J. (2002). Empathy and quality care. British Journal of General Practice, 52, S9–S13.Google Scholar
  5. Reynolds, W., & Scott, B. (1999). Empathy: A crucial component of the helping relationship. Journal of Psychiatry Mental Health Nurse, 6(5), 363–370.CrossRefGoogle Scholar
  6. Taylor, M. B. (1997). Compassion: Its neglect and importance. British Journal of General Practice, 47, 521–523.Google Scholar

Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Nick Harland
    • 1
    • 2
  1. 1.Teesside UniversityMiddlesbroughUK
  2. 2.Physiotherapy DepartmentFriarage HospitalNorthallertonUK

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