Increasing Empathy: Digital Storytelling in Professional Development
Dr Harland describes the process of discovering the Patient Voices Program and being inspired to embed a Patient Voices workshop within a Communication and Empathy training package designed for NHS staff. He discusses his views on the importance of self-reflection and empathic communication within NHS settings and briefly outlines the current state of communication and empathy research.
Dr Harland describes undertaking a feasibility research project to investigate the usefulness of the training package and the processes involved in recruiting to, and undertaking, the project. Finally, aided by quotes from participants in the project, Dr Harland discusses the project’s outcomes and the need for further work.
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