4.6 Change Management
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An organizational culture is the values and behaviors that describe the psychological environment of a company. It is more than the mission or vision statement; it is the sum of the attitudes and feelings of the people that make up the organization. It can include the organization’s experiences, philosophy, self-image and expectations. It is based on the shared beliefs, customs and rules that have evolved over time. While written policies and procedures, rules and regulations contribute to the culture but do not define it. Culture extends into the inner workings and sense of community embodied by the organization.