Experiences of E-Government Development Implementation in Developing Countries: Challenges and Solutions
This book chapter analyses past experiences in the implementation of e-government in developing countries to learn lessons for improving its implementation in the future, which could help to achieve more transparent, participative and democratic societies. To achieve this aim, a systematic review on e-government research has been performed to examine the main limiting factors in e-government implementations. In this sense, we think that a systemic thinking approach is needed to be applied in developing countries to undertake successful e-government implementation. This means acting in three different scopes at the same time: (a) organizational structure and processes; (b) investment in IT infrastructure; and (c) investment in education to make citizens ready to use IT. These findings would help politicians and public managers in developing countries to make efficient decisions when implementing e-government initiatives.
This research was carried out with financial support from the Regional Government of Andalusia (Spain), Department of Innovation, Science and Enterprise (Research project number P11-SEJ-7700).
- Alcaide Muñoz, L., Rodríguez Bolívar, M. P., & Garde Sánchez, R. (2014). Estudio cienciométrico de la investigación en trasparencia informativa, participación ciudadana y prestación de servicios públicos mediante la implementación del e-Gobierno. Revista de Contabilidad – Spanish Accounting Review, 17(2), 130–142.Google Scholar
- Calista, D. J., & Melitski, J. (2007). E-government and e-governance: Converging constructs of public sector information and communications technologies. Public Administration Quarterly, 31(1), 87–120.Google Scholar
- OECD. (2013). Global forum on transparency 2013. Global forum on transparency and exchange of information for tax purposes. Retrieved from http://www.oecd.org/tax/transparency
- Rodríguez Bolívar, M. P., Caba Pérez, C., & López Hernández, A. M. (2006). Cultural contexts and governmental digital reporting. International Review of Administrative Sciences, 72(2), 269–290.Google Scholar
- Schwab, K., & Sala-i-Martin, X. (Eds.). (2015). The Global Competitiveness Report 2014–2015: Full Data Edition, published by the World Economic Forum within the framework of The Global Competitiveness and Benchmarking Network. World Economic Forum, 09/2015.Google Scholar
- UN General Assembly. (2011). Programme of action for the least developed countries for the decade 2011–2020, Istanbul, May 2011. Retrieved from http://documents.wfp.org/stellent/groups/public/documents/eb/wfpdoc061607.pdf?_ga=1.164316415.1927046461.1488306887
- UNDESA, UN Department of Economic and Social Affairs. (2016). United Nations e-government survey 2016: E-government in support of sustainable development. New York. ISBN 978-92-1-123205-9. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/Executive%20Summary.pdf
- United Nations. (2002). The e-Government handbook for developing countries. Information for Development Program (infoDev). Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN007462.pdf
- United Nations. (2012). E-government survey 2012. E-government for the people. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf
- Zhao, F., Scavarda, A. J., & Waxin, M. F. (2012). Key issues and challenges in e-government development. An integrative case study of the number one eCity in the Arab world. Information Technology for Development, 25(4), 395–422.Google Scholar