Social Media Adoption and Use by Australian Capital City Local Governments

  • Wayne WilliamsonEmail author
  • Kristian Ruming
Part of the Public Administration and Information Technology book series (PAIT, volume 15)


This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is influenced by the level of Twitter activity undertaken by the mayor.


Local Government Social Medium Capital City Sentiment Analysis Adoption Rate 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Department of Geography and PlanningMacquarie UniversityNorth RydeAustralia

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