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Social Media in Local Governments in Mexico: A Diffusion Innovation Trend and Lessons

  • Rodrigo Sandoval-AlmazánEmail author
  • David Valle-Cruz
Part of the Public Administration and Information Technology book series (PAIT, volume 15)

Abstract

Academic research about how local governments use social media platforms are scarce. Most of the research is focused on services, comparative perspectives, or assessment. Little is known about the impact of Twitter and Facebook on communication means or strategic use for promoting a conversation with citizens. Despite these facts, the majority of local governments implement social media into their web sites and communications without any strategy or knowledge about their advantages or perils. Also scholars are blind-folded of what kind of research has to be done on social media and governments to understand this phenomenon and capitalize its use on public service. The purpose of this chapter is to identify new trends and lessons on social media use in local governments. Analyzing a data collection of Twitter and Facebook from the 32 Mexican local governments from 2010 to 2014, we discovered a behavior pattern very similar to the diffusion and innovation theory proposed by Rogers (Diffusion of innovations. Simon and Schuster, New York, 1995). We analyzed our data from this focus and provide five lessons to understand local governments’ use of social media.

Keywords

Local Government Social Medium Early Adopter Enterprise Architecture Diffusion Theory 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Political Sciences FacultyUniversidad Autónoma del Estado de México (Autonomous University of the State of Mexico)Toluca de LerdoMexico
  2. 2.Accounting and Management FacultyUniversidad Autonóma del Estado de México (Autonomous University of the State of Mexico)Toluca de LerdoMexico

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