Digital Civic Participation in Australian Local Governments: Everyday Practices and Opportunities for Engagement

  • Julie FreemanEmail author
Part of the Public Administration and Information Technology book series (PAIT, volume 15)


Digital technologies and social media platforms are changing civic expectations surrounding interaction with government. Local governments hold key positions in the development of digital spaces for civic participation in the issues that directly impact citizens’ everyday lives. However, local practices largely prioritise information and services over reciprocal dialogue with citizens. This chapter explores digital civic engagement in Australian local governments. It draws from a nation-wide survey of councils’ digital practices to highlight that opportunities for civic participation are increasing, particularly through social media. However, substantial discrepancies exist between the digital practices of rural and urban local governments. This discrepancy is further examined through comments from seven rural councils that participated in a workshop on digital engagement, and the views of urban citizens (through focus groups) whose local government offers advanced digital practices. For the rural authorities, key challenges to digital development include limited connectivity, capacity, and financial resources, as well as the different expectations that citizens have in relation to social media use. For the (urban) citizens, participation in online spaces has gone unanswered by their government, which is creating a sense of disenfranchisement. While there is evidence of innovation in Australian digital local government, civic demand and government use largely fail to align. Councils need to reconceptualise current approaches to digital engagement by considering the purpose of participatory spaces and integrating their use into everyday operations. Moreover, greater government receptivity and responsiveness is required to enable civic participation to inform local decision-making. Such involvement allows citizens to develop a sense of connection with local government and facilitates increased civic engagement.


Local Government Social Medium Civic Engagement Discussion Forum Civic Participation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.News & Media Research CentreUniversity of CanberraCanberraAustralia

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