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Innovation and Opportunities for Citizen Participation in Spanish Smart Cities

  • Xosé María Mahou-LagoEmail author
  • Enrique José Varela-Álvarez
Chapter
Part of the Public Administration and Information Technology book series (PAIT, volume 11)

Abstract

Smart cities are a social, political, administrative, and technological phenomenon. The growth and consolidation of smart cities depends on sociotechnical conditions that implement 2.0 virtual platforms in specific sociopolitical and organizational contexts. To determine whether Spanish smart city Web portals facilitate fluid interaction between local administrations and citizens, we designed a study using heuristic test techniques to analyze Web portal usability in 20 Spanish smart cities. The objective was to identify the type and development level of electronic participation features on selected municipal Web sites.

Keywords

Citizen participation Governance Smart cities Spanish cities Web portal Usability 

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Xosé María Mahou-Lago
    • 1
    Email author
  • Enrique José Varela-Álvarez
    • 1
  1. 1.Facultade de Ciencias Sociais e da ComunicaciónUniversity of VigoPontevedraSpain

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