Advertisement

Implementing Smart Services in Moscow: The Integrated Mobile Platform

  • Evgeny StyrinEmail author
  • Artem Kostyrko
Chapter
Part of the Public Administration and Information Technology book series (PAIT, volume 11)

Abstract

The city of Moscow is a leading implementer of information and communication technologies (ICT) in public services. The high level of ICT and mobile penetration among Muscovites creates a strong demand for mobile and electronic services.

This chapter will explore a case study involving the creation and development of Moscow’s integrated mobile platform (IMP). The case study illustrates ICT usage policy and the Moscow Government’s priorities in terms of delivering and providing access to mobile public services. The case study takes a framework approach to mobile platform development and is also based on the lean government concept. Key success factors in IMP development as well as challenges involved in the collaboration and coordination of various IMP stakeholders are also examined. The case study provides examples of mobile applications developed on the basis of the IMP. The governance decision-making process and regulatory framework for IMP management are examined as well. The IMP is interconnected with innovative front office systems such as the Moscow Public Services Portal and Open Data Portal.

Keywords

Mobile government Mobile public services Integrated mobile platform Public services portal Open data portal Smart city 

Abbreviations

DIT

Department of Information Technologies

HTTP

Hyper Text Transfer Protocol

ICT

Information and communication technologies

IMP

Integrated mobile platform

IT

Information technologies

J2EE

Java 2 Enterprise Edition

MMS

Multimedia Messaging Service

OECD

Organisation for Economic Co-operation and Development

PSP

Public Services Portal

SMS

Short Messaging Service

USSD

Unstructured Supplementary Service Data

References

  1. Antovski, L., & Gusev, M. (2005). M-Government framework. In Proceedings of Euro mGov 2005: The first European mobile government conference (pp. 36–44). Brighton, UK: Mobile Government Consortium International LLC.Google Scholar
  2. Anttiroiko, A.-V., Valkama, P., & Bailey, S. (2013). Smart cities in a new economy: Building platforms for smart cities. AI & Society. doi:10.1007/s00146-013-0464-0.Google Scholar
  3. Bailey, S. J. (2011). The evolving governance of public services in England: Extending competition, choice, co-design and coproduction. In A.-V. Anttiroiko, S. J. Bailey, & P. Valkama (Eds.), Innovations in public governance. (pp. 68–88). Amsterdam: IOS Press.Google Scholar
  4. Benkler, Y. (2006). The wealth of networks. New Haven: Yale University Press.Google Scholar
  5. Bertot, J. C., & Choi, H. (2013). Big data and e-government: Issues, policies, and recommendations. In Sehl Mellouli, Luis F. Luna-Reyes, & Jing Zhang (Eds.), 14th annual international conference on digital government research (pp. 1–10). http://dx.doi.org/10.1145/2479724.2479730.
  6. Borucki, C., Arat, S., & Kushchu, I. (2005). Mobile government and organizational effectiveness. In Proceedings of Euro mGov 2005: The first European mobile government conference (pp. 56–66). Brighton, UK: Mobile Government Consortium International LLC.Google Scholar
  7. Bremer, A. A., & López Prado, L. A. (2006). Municipal m-services using SMS. In Proceedings of Euro mGov 2006: The second European conference on mobile government (pp. 45–50). Brighton: Mobile Government Consortium International LLC.Google Scholar
  8. Cable, S. (2011). Profiles of the 2010–2012 citizen-engaged communities. Public Technology Institute Alexandria.Google Scholar
  9. Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., et al. (2012). Understanding smart cities: An integrative framework. In Proceedings of the 2012 45th Hawaii international conference on system sciences (pp. 2289–2297). Washington, DC, USA: IEEE Computer Society. doi:10.1109/HICSS.2012.615.Google Scholar
  10. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly, 22(2), 187–216.CrossRefGoogle Scholar
  11. Hollands, R. G. (2008). Will the real smart city please stand up? City, 12(3), 303–320.CrossRefGoogle Scholar
  12. Internet Society. (2010) The internet ecosystem. www.isoc.org/pubpolpillar/docs/internetmodel.pdf. Accessed 26 April 2014.
  13. Janssen, M., & Estevez, E. (2013). Lean government and platform-based governance—Doing more with less. Government Information Quarterly, 30, S1–S8.CrossRefGoogle Scholar
  14. Kim, H., Lee, H., & Choi, S. (2011). An exploratory study on the determinants of mobile application purchase. Journal of Society for E-Business Studies, 16(4), 173–195.CrossRefGoogle Scholar
  15. Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. Electronic Journal of E-Government, 5(1), 63–76.Google Scholar
  16. Kushchu, I., & Kuscu, M. H. (2003). From E-Government to M-Government: Facing the inevitable. In Proceedings of European Conference on E-Government (ECEG 2003).Google Scholar
  17. Minhee, C., Jinwoo, K., Hoyoung, K., & Hosung, R. (2001). Information quality for mobile internet services: A theoretical model with empirical validation. Electronic Markets, 12, 38–46.Google Scholar
  18. OECD, & ITU. (2011). M-Government. Mobile technologies for responsive governments and connected societies. Paris: Organisation for Economic Co-operation and Development. http://www.oecd-ilibrary.org/content/book/9789264118706-en.
  19. Open Government Standard for Federal Authorities. (2013). http://xn-80abeamcuufxbhgound0h9cl.xn-p1ai/events/5508409/. Accessed 1 July 2014.
  20. Pardo, T., & Nam, T. (2011). Smart City as Urban innovation: Focusing on management, policy, and context. Fifth International Conference on Theory and Practice of Electronic Governance (ICEGOV2011).Google Scholar
  21. Renda, A. (2010). Neutrality and diversity in the internet ecosystem. http://dx.doi.org/10.2139/ssrn.1680446. Accessed 26 April 2014.
  22. Rossel, P., Finger, M., & Misuraca, G. (2006). ‘Mobile’ E-government options: Between technology-driven and user-centric. Electronic Journal of E-Government, 4, 79–86.Google Scholar
  23. Sairamesh, J., Lee, A., & Anania, L. (2004). Information cities. Communications of the ACM, 47(2), 28–31.CrossRefGoogle Scholar
  24. Shankar, V., Smith, A. K., & Rangaswamy, A. (2003). Customer satisfaction and loyalty in online and offline environment. Journal of Research in Marketing, 20, 153–175. http://dx.doi.org/10.1016/S0167-8116(03)00016-8.CrossRefGoogle Scholar
  25. Sproull, L., & Patterson, J. F. (2004). Making information cities livable. Communications of the ACM, 47(2), 33–37.CrossRefGoogle Scholar
  26. United Nations E-Government Survey: E-Government for the People. (2012). http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf. Accessed 1 June 2014.
  27. Wachhaus, T. A. (2011). Governance as a framework to support informatics. Innovation Journal, 16(1), 1–14.Google Scholar
  28. Walravens, N. (2012). Mobile business and the smart city: Developing a business model framework to include public design parameters for mobile city services. Journal of Theoretical and Applied Electronic Commerce Research, 7(3), 121–135. doi:10.4067/S0718-18762012000300011.CrossRefGoogle Scholar
  29. Washburn, D., Sindhu, U., Balaouras, S., Dines, R. A., Hayes, N. M., & Nelson, L. E. (2010). Helping CIOs understand ‘Smart City’ initiatives: Defining the Smart City, its drivers, and the role of the CIO. Cambridge: Forrester Research http://public.dhe.ibm.com/partnerworld/pub/smb/smarterplanet/forr_help_cios_und_smart_city_initiatives.pdf.Google Scholar
  30. Yin, R. K. (1984). Case study research: Design and methods. Newbury Park: Sage.Google Scholar

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.National Research University “Higher School of Economics”MoscowRussia

Personalised recommendations