Negotiation Environment and Protocols for Collaborative Service Design

  • Ana Inês OliveiraEmail author
  • Luis M. Camarinha-Matos
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 450)


During the last decade, in manufacturing and service industries, collaboration among small and medium enterprises (SMEs) has focused on competencies and resources sharing as an approach to both create new competitive environments, as well as to achieve agility to rapidly respond to new market demands. Also, with the increasing level of customization of products and services required by customers, the notion of co-creation of products and business services leads to an increase of collaboration with customers and local suppliers. In this context, this paper presents an approach based on a negotiation support environment that structures the design of new business services under a collaborative perspective. The adopted protocol to facilitate interaction among the multi-users in the negotiation dialog is described.


Collaborative networks Negotiation support environment Business services Co-design Co-creation Negotiation protocol 


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Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Ana Inês Oliveira
    • 2
    • 1
    Email author
  • Luis M. Camarinha-Matos
    • 1
    • 2
  1. 1.CTSUninovaCaparicaPortugal
  2. 2.Faculdade de Ciências e TecnologiaUniversidade Nova de Lisboa, Campus da CaparicaMonte CaparicaPortugal

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