Advertisement

Assessing Corporate Web Sites: Quality Model and Methodology

  • Daniela Fogli
  • Giovanni Guida
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8295)

Abstract

The paper presents a new quality model for corporate web sites based on three fundamental concepts: ultimate quality, external quality, and internal quality. External quality is defined in detail through a suitable set of characteristics and sub-characteristics and covers a comprehensive spectrum of the properties a good web site should show. A practical assessment methodology for external quality is finally proposed, which employs expert evaluators instead of actual users, in order to make the evaluation less costly and faster.

Keywords

quality model ultimate quality external quality quality assessment 

References

  1. 1.
    Guida, G.: La Qualità dei Siti Web per il successo dell’Impresa. Franco Angeli, Milano (2011)Google Scholar
  2. 2.
    Hartmann, J., Sutcliffe, A., De Angeli, A.: Toward a Theory of User Judgment of Aesthetics and User Interface Quality. ACM Trans. on Computer-Human Interaction 15(4), 15:1–15:30 (2008)Google Scholar
  3. 3.
    Herrera, M., Moraga, M.Á., Caballero, I., Calero, C.: Quality in Use Model for Web Portals (QiUWeP). In: Daniel, F., Facca, F.M. (eds.) ICWE 2010. LNCS, vol. 6385, pp. 91–101. Springer, Heidelberg (2010)CrossRefGoogle Scholar
  4. 4.
    Isbister, K., Hook, K.: Evaluating affective interactions (Editorial). Int. J. Human-Computer Studies 65, 273–274 (2007)CrossRefGoogle Scholar
  5. 5.
    International Organization for Standardization: ISO 8402 – Quality management and quality assurance – Vocabulary (1994) Google Scholar
  6. 6.
    International Organization for Standardization: ISO/IEC 9241-14:1998 – Ergonomic Requirements for Office Work with Visual Display Terminals (VDT)s - Part 14: Menu Dialogues (1998)Google Scholar
  7. 7.
    International Organization for Standardization: ISO/IEC 13407:1999 - Human-Centred Design Processes for Interactive Systems (1999)Google Scholar
  8. 8.
    International Organization for Standardization: ISO/IEC 9126-1:2001 – Software Engineering – Product Quality – Part 1: Quality Model (2001)Google Scholar
  9. 9.
    International Organization for Standardization: ISO 9000 – Quality management systems – Fundamentals and vocabulary (2005)Google Scholar
  10. 10.
    International Organization for Standardization: ISO/IEC 25010:2011 – System and Software Engineering – Systems and Software Quality Requirements and Evaluation (SQuaRE) – System and Software Quality Models (2011)Google Scholar
  11. 11.
    Lavie, T., Tractinsky, N.: Assessing dimensions of perceived visual aesthetics of web sites. Int. J. Human-Computer Studies 60, 269–298 (2003)CrossRefGoogle Scholar
  12. 12.
    Law, E., Roto, V., Hassenzahl, M., Vermeeren, A., Kort, J.: Understanding, Scoping and Defining User Experience: A Survey Approach. In: Proceedings of Human Factors in Computing Systems Conference (CHI 2009), Boston, MA, USA, pp. 719–728 (2009)Google Scholar
  13. 13.
    Lindgaard, G., Dudek, C., Sen, D., Sumegi, L., Noonan, P.: An Exploration of Relations Between Visual Appeal, Trustworthiness and Perceived Usability of Homepages. ACM Transactions on Computer-Human Interaction 18(1), 1:1–1:30 (2011)Google Scholar
  14. 14.
    Maeda, J.: The Laws of Simplicity. The MIT Press, Cambridge (2006)Google Scholar
  15. 15.
    Malak, G., Sahraoui, H.: Modeling Web Quality Using a Probabilistic Approach: An Empirical Evaluation. ACM Transactions on the Web 4(3), 9:1–9:31 (2010)Google Scholar
  16. 16.
    Mich, L., Franch, M.: 2QCV2Q: A Model for Web Sites Design and Evaluation. In: Proc. of the 2000 IRMA International Conference on Challenges of Information Technology Management in the 21st Century, Anchorage, Alaska, USA, May 21-24, pp. 586–589 (2000)Google Scholar
  17. 17.
    Moraga, M.A., Calero, C., Piattini, M.: A first proposal of a portal quality model. In: Proc. IADIS International Conference, E-society 2004, Avila, Spain, vol. 1(2), pp. 630–638 (2004)Google Scholar
  18. 18.
    Moraga, M.A., Calero, C., Piattini, M.: Comparing different quality models for portals. Online Information Review 30(5), 555–568 (2006)CrossRefGoogle Scholar
  19. 19.
    Nielsen, J.: Usability Engineering, Academic Press Inc. (1994)Google Scholar
  20. 20.
    Offutt, J.: Quality Attributes of Web Software Applications. IEEE Software, 25–32 (March-April 2002)Google Scholar
  21. 21.
    Olsina, L., Papa, F., Molina, H.: How to Measure and Evaluate Web Applications in a Consistent Way. In: Rossi, G., Pastor, O., Schwabe, D., Olsina, L. (eds.) Web Engineering: Modeling and Implementing Web Applications, pp. 385–420. Springer (2008)Google Scholar
  22. 22.
    Orehovački, T., Granić, A., Kermek, D.: Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services. In: Harth, A., Koch, N. (eds.) ICWE 2011. LNCS, vol. 7059, pp. 266–277. Springer, Heidelberg (2012)CrossRefGoogle Scholar
  23. 23.
    Polillo, R.: Il check-up dei Siti Web – Valutare la Qualità per Migliorarla. Apogeo, Milano (2004)Google Scholar
  24. 24.
    Polillo, R.: Quality Models for Web [2.0] Sites: A Methodological Approach and a Proposal. In: Harth, A., Koch, N. (eds.) ICWE 2011. LNCS, vol. 7059, pp. 251–265. Springer, Heidelberg (2012)CrossRefGoogle Scholar
  25. 25.
    Polites, G.L., Williams, C.K., Karahanna, E., Seligman, L.: A Theoretical Framework for Consumer E-Satisfaction and Site Stickiness: An Evaluation in the Context of Online Hotel Reservation. J. of Organizational Computing and Electronic Commerce 22(1), 1–37 (2012)CrossRefGoogle Scholar
  26. 26.
    Stefani, A., Xenos, M.: E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks. Software Quality Journal 16, 107–129 (2008)CrossRefGoogle Scholar
  27. 27.
    Yang, Z., Cai, S., Zhou, Z., Zhou, N.: Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management 42(4), 575–589 (2004)Google Scholar
  28. 28.
    Web Content Accessibility Guidelines 2.0, http://www.w3.org/TR/WCAG/
  29. 29.
    Weinschenk, S.M.: Neuro web design: What makes them click? New Riders Press, Berkeley (2009)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  • Daniela Fogli
    • 1
  • Giovanni Guida
    • 1
  1. 1.Dipartimento di Ingegneria dell’InformazioneUniversità degli Studi di BresciaBresciaItaly

Personalised recommendations