Assessing Corporate Web Sites: Quality Model and Methodology

  • Daniela Fogli
  • Giovanni Guida
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8295)


The paper presents a new quality model for corporate web sites based on three fundamental concepts: ultimate quality, external quality, and internal quality. External quality is defined in detail through a suitable set of characteristics and sub-characteristics and covers a comprehensive spectrum of the properties a good web site should show. A practical assessment methodology for external quality is finally proposed, which employs expert evaluators instead of actual users, in order to make the evaluation less costly and faster.


quality model ultimate quality external quality quality assessment 


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Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  • Daniela Fogli
    • 1
  • Giovanni Guida
    • 1
  1. 1.Dipartimento di Ingegneria dell’InformazioneUniversità degli Studi di BresciaBresciaItaly

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