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Design Lessons from Deploying NFC Mobile Payments

  • Rui José
  • Helena Rodrigues
  • Ana Melro
  • André Coelho
  • Marta C. Ferreira
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8276)

Abstract

The adoption of mobile payment systems is known to face multiple concerns regarding security, usability and value proposition. In this work, we start from the assumption that initial acceptance will always be weak because of the lack of an established usage frame. Instead, we focus on understanding how we can leverage upon the real contact with the technology to create a solid path for gradual acceptance through the development of new practices and the increasing perception of value. In this study, we report on our findings with a real-world prototype of a NFC-based payment system. We identify a set of design lessons that may help to improve the initial phases of NFC-based payment deployments and provide a path for the adoption that focuses on positive initial user experiences and early adoption scenarios.

Keywords

mobile payments NFC user experience 

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Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  • Rui José
    • 1
  • Helena Rodrigues
    • 1
  • Ana Melro
    • 1
  • André Coelho
    • 1
  • Marta C. Ferreira
    • 2
  1. 1.Centro AlgoritmiUniversidade do MinhoPortugal
  2. 2.Faculdade de EngenhariaUniversidade do PortoPortugal

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