Study on Online Service Experience of Public Cultural Learning Space: Using the Self-service Seat Selection System of University Library as an Example

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1217)


The creative thinking of contemporary social context, with the Internet of things big and mobile data services to support Internet + technology, creates our public service model of digital and online development prospects, represented by the library of the public space of cultural learning pattern is facing a profound transformation based on the existing public cultural learning space online service experience processes for research, summarizes the basic characteristics and development trend, and by introducing a SUS analysis and user interviews, precise aiming students user community usage scenarios and specific requirements; Emotional design is integrated into the online service of public cultural learning space, aiming to construct specific paths and guidelines for the interface and emotional connection between students and students in public cultural learning space.


User experience Human-computer interaction Usability research 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.East China University of Science and TechnologyShanghaiPeople’s Republic of China

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