Employees Perception of the Implementation of Information Technology Systems in the Ghanaian Public Sector

  • Mohammed-Aminu SandaEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1207)


This paper explored the consequences of employees’ perception on the digitization of financial management system in a Ghanaian public organization. Guided by the systemic-structural theory of activity, quantitative data was collected from 123 employees and analyzed morphologically to understand how employees perceived the implementation of the digitized system. The results show that while majority of employees perceived the digitization of the financial management system as useful towards improving the organization’s operational efficiency and effectiveness, a minority were skeptical. Such skepticism was cognitively translated into negative employees’ attitude towards the system’s digitization process, which negatively impacted on the successfulness of its implementation. It is concluded that the digitization of financial management systems in Ghanaian public institutions are constrained by minority employees’ skepticism, since such skepticism have cognitive implications that translates into employee’s negative perceptions of digitized systems, and which perceptions can have an impeding consequential effect on the system’s implementation process.


Information technology system Manual work system Digitized work system Employee perception Public sector organization Ghana 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.University of Ghana Business SchoolAccraGhana
  2. 2.Luleå University of TechnologyLuleåSweden

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