Exploring Hospital Wayfinding Systems: Design Guidelines for Wayfinding Interfaces

  • Christy HarperEmail author
  • Tyler Duke
  • Angie Avera
  • Andrea Crosser
  • Spencer Jefferies
  • Daniela Vasquez Klisans
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1205)


This paper is a culmination of a three-phased research project which examined the lack of usability and effectiveness of wayfinding in complex, multi-building hospitals. Researchers evaluated multiple interfaces, such as wayfinding kiosks and mobile applications, using various human factors methods. Results indicate that this problem is multi-faceted and wayfinding solutions must consider the other available aids in the environment. Incorporation of user centered design principles and requirements for the inclusion of end users in the development of wayfinding aids are needed. Beyond usability, the key learning is that wayfinding systems cannot be created in a vacuum, rather the interfaces, the placement of signage and systems, and the environment of the hospital must be considered. The wayfinding kiosk and application information should complement environmental information such as color coding, graphics, landmarks, room and elevator labeling and signage. To this end, we have included design guidelines to aid in successful wayfinding.


Wayfinding Hospitals Healthcare Human factors 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Christy Harper
    • 1
    Email author
  • Tyler Duke
    • 1
  • Angie Avera
    • 1
  • Andrea Crosser
    • 1
  • Spencer Jefferies
    • 1
  • Daniela Vasquez Klisans
    • 1
  1. 1.End to End User ResearchHoustonUSA

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