Design of the Public Travel Reservation System for the Elderly Based on Empathy Research Map

  • Huajie WangEmail author
  • Jianxin Cheng
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1205)


With the development of the urban public transport system, the choice of public transport has become an important lifestyle for the elderly. Conducting empathy research on the travel of the elderly and designing a public travel service system that meets the needs of the elderly. The empathy and state empathy two different empathy designs form the empathy research map of the elderly travel, and use the information of the empathy map to complete the design scheme of the public transport system for the elderly. Conclusion, the public travel reservation service system for the elderly through the empathy map will raise the design of the elderly from product design to system design. By perfecting various links in the system, the design quality will be effectively improved and the urban elderly will be satisfied. Take the initiative to travel for social activities, social and fitness needs.


Empathy research map Trait empathy State empathy Old people Public transport system 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.East China University of Science and TechnologyShanghaiPeople’s Republic of China
  2. 2.Shanghai Art and Design AcademyShanghaiPeople’s Republic of China

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