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The Gap Between Japanese Medical Professionals and Foreign Patients

  • Manami NozakiEmail author
  • Kazumi Watanabe
  • Miyoko Okamoto
  • Yui Matsuda
Conference paper
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Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1205)

Abstract

The purpose of this study is to clarify the situations in which foreign patients and Japanese medical professionals face difficulties in the Japanese medical system. The authors also aim to find out the causes of difficulties from the viewpoints of foreign patients and Japanese medical professionals. Through our literature review, four major situations were extracted, namely, at receptions, at examination rooms, during treatment decision-making, and at inpatient units. In these situations, a total of eight difficulties were found: among them, seven were caused by gaps in perceptions between foreign patients and Japanese medical professionals. Foreign patients perceive that Japanese medical professionals perceive them in a certain way. At the same time, Japanese medical professionals perceive that each foreign patient possesses a unique cultural background. These create gaps and confusion. It is necessary to find strategies to solve this issue.

Keywords

Foreign patients Medical professionals Gap 

Notes

Acknowledgments

This work was supported by JSPS KAKENHI Grant JP19K10813.

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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Manami Nozaki
    • 1
    Email author
  • Kazumi Watanabe
    • 2
  • Miyoko Okamoto
    • 1
  • Yui Matsuda
    • 3
  1. 1.Juntendo UniversityUrayasuJapan
  2. 2.Yamanashi Prefectural UniversityKofuJapan
  3. 3.University of MiamiCoral GablesUSA

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