Quality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry

  • Maday Pacheco-Bonilla
  • Carlos Cespedes-Blanco
  • Carlos RaymundoEmail author
  • Nestor Mamani-Macedo
  • Francisco Dominguez
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1209)


Even though there is a high demand for clothing articles in the market, they do not meet quality standards. This can be appreciated after the clothes are washed and dried and the study revealed that over 20% of the items were returned each month. This occurs when the acquisition of raw materials is focused exclusively on the price. Thus, there are no requirements for compliance with any technical specifications that would enable the production process to be equipped with quality raw materials. Additionally, the absence of control over the quantity of consumables based on demand generates reprocessed inventory, thus damaging the fabric. Therefore, the proposed model was made through the Lean Six Sigma method to reduce waste and meet client requirements. The results were a decrease in returns by over 16.5% and an increase in productivity by 28.5%.


Lean Six Sigma Just in time 5S Clothing and manufacturing industry 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Maday Pacheco-Bonilla
    • 1
  • Carlos Cespedes-Blanco
    • 1
  • Carlos Raymundo
    • 2
    Email author
  • Nestor Mamani-Macedo
    • 2
  • Francisco Dominguez
    • 3
  1. 1.Ingeniería de Gestión EmpresarialUniversidad Peruana de Ciencias AplicadasLimaPeru
  2. 2.Dirección de InvestigaciónUniversidad Peruana de Ciencias AplicadasLimaPeru
  3. 3.Escuela Superior de Ingeniería InformáticaUniversidad Rey Juan CarlosMadridSpain

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