Advertisement

Accountability in Assertive Decisions Making

  • Alma Laura Bonilla-HernándezEmail author
Conference paper
  • 11 Downloads
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1209)

Abstract

This scientific investigation is a proposal regarding managerial skills for decision making, in the context of emotional intelligence. The objective is to investigate the influence that accountability has on assertive decision-making in all areas and at all hierarchical levels of an SMB in the hospital sector in Tijuana, Baja California, México. The approach is qualitative in phenomenological design, carried out on 10 collaborators: 54.5% operative personnel, 18% support personnel, and 27.5% administrative area. The measurement instruments are focus groups and questionnaires to measure accountability. The data analysis is using descriptive statistics, SPSS version 22 program, and coding tables. The results show that 100% of the collaborators are not aware of the responsibility of the daily decisions and sometimes, the decision-maker prefers not to decide especially for fear of punishment. It is concluded that it is necessary to design an accountability model as a part of the continuous training requirements.

Keywords

Accountability Assertive decision-making 

References

  1. 1.
    Bonilla, A.: Doctoral thesis work in process: the influence of self-esteem on the accountability of assertive decision-making. Case AHMC. La influencia de la autoestima en la toma de decisiones asertivas. Caso AHMC. Escuela de Negocios del Pacifico, Tijuana (2020)Google Scholar
  2. 2.
    Rodríguez, Y.: Model of use of information for strategic decision-making for decision-making in Cuban information organizations. Modelo de uso de información para la toma de decisiones estratégicas para la toma de decisiones en organizaciones de información cubanas. Tesis doctoral, Doctoral thesis, Universidad de Granada. Granada, Cuba (2014)Google Scholar
  3. 3.
    Sosa, R.: Accountability the ability to fulfill the work plans. La capacidad de cumplir planes. Revista Forbes México (2018). https://www.forbes.com.mx/accountability-la-capacidad-de-cumplir-planes/
  4. 4.
    Trista, P.: The organizational communication. La Comunicación en las Organizaciones. Revista Cubana de Educación Superior. No. 2 (2004)Google Scholar
  5. 5.
    Martínez, R.: Fifth Systemic Helix (FHS). A method to evaluate the international competitiveness of electronics sector in Baja California, Mexico (2012). Quinta hélice sistémica (QHS). Un método para evaluar la competitividad internacional del sector electrónico en Baja California, México (2012). Investigación Administrativa, (110), 34–48 (2012). [fecha de consulta 28 de abril de 2020]. ISSN: 1870-6614. Disponible en. https://www.redalyc.org/articulo.oa?id=4560/456045338003
  6. 6.
    Martínez Gutiérrez, R.: Fifth systemic helix (FSH), a model for the development of public policies. Cooperativismo Desarrollo 20(101), 1 (2012). https://revistas.ucc.edu.co/index.php/co/article/view/17
  7. 7.
    Martínez-Gutierrez, R.: Methodology of the fifth systemic helix for the development of public sector policies. J. Compet. Stud. 22(3–4), 147+ (2014). https://www.questia.com/library/journal/1G1-427666157/methodology-of-the-fifth-systemic-helix-for-the-development
  8. 8.
    Hernández, R., Fernández, C., Baptista, M.: Research Methodology. Metodología de la investigación. McGraw-Hill/Interamericana Editores, SA de CV, Ciudad de México, México (2014)Google Scholar
  9. 9.
    Connors, R., Smith, Hickman, C.: The Oz Principle. El Principio de Oz. Editorial Paidós. Buenos Aires, Argentina (2016)Google Scholar

Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Advance Health Medical Center SA de CVTijuanaMexico

Personalised recommendations