Critical Review of Knowledge Management in Healthcare

  • Afrah Almansoori
  • Mohammed AlShamsi
  • Said A. SalloumEmail author
  • Khaled Shaalan
Part of the Studies in Systems, Decision and Control book series (SSDC, volume 295)


Healthcare is considered a pillar for keeping humans alive, thus managing their health through diagnosing and treating the disease or illness is a must, in addition to preventing it. Knowledge management (KM) in healthcare domain plays a substantial role in the implementation of different processes to ensure the existence of good and outstanding healthcare systems. In this study, a systematic review is carried out among previous studies to observe KM processes studies with respect to healthcare. Based on a search strategy, the systematic review offers a broad analysis of 10 quality assessed research articles published in peer-reviewed journals from 2009 till 2019. The results provide findings regarding the most KM processes studied, which are knowledge sharing and applications, and the least KM processes studied, which are knowledge acquisition and protection. Surveys and interviews were used as research methods to avail information in the context of KM processes. Taiwan, Finland, United States, Ghana, and Pakistan were the most active countries in the surveyed studies. Furthermore, the contributors to these studies were healthcare staff. This review study attempts to determine and feature KM processes research as an increase considering healthcare systems.


Healthcare Knowledge management Knowledge acquisition 



This work is a part of a project undertaken at the British University in Dubai.


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Authors and Affiliations

  1. 1.Faculty of Engineering and ITThe British University in DubaiDubaiUAE
  2. 2.General Department of Forensic Science and Criminology, Dubai PoliceDubaiUAE
  3. 3.Research Institute of Sciences and Engineering, University of SharjahSharjahUAE

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