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The Impact of Homophily and Herd Size on Decision Confidence in the Social Commerce Context

  • Mariam Munawar
  • Khaled HassaneinEmail author
  • Milena Head
Conference paper
  • 298 Downloads
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1160)

Abstract

Online shopping creates uncertainty in consumers, negatively impacting their decision confidence. Social commerce is a new variant of e-commerce, fitted with social media technologies that allow users to observe how others are behaving in the online shopping space. These observations may drive herd behaviour, a tendency of people to imitate others in an effort to reduce uncertainty. Various characteristics of a herd can result in the propagation of herd behaviour. This work-in-progress paper hones in on how homophily and herd size, as characteristics of a herd, can drive herd behaviour and ultimately impact a consumer’s decision confidence in the social commerce context. A research model is proposed and an experimental methodology is outlined. Potential contributions to both theory and practice are discussed.

Keywords

Social commerce Decision confidence Herd behaviour Homophily 

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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.DeGroote School of BusinessMcMaster UniversityHamiltonCanada

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