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Experience Analysis Through an Event Based Model Using Mereotopological Relations: From Video to Hypergraph

  • Giles BeaudonEmail author
  • Eddie Soulier
  • Anne Gayet
Conference paper
  • 303 Downloads
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1160)

Abstract

Improving the customer experience is now strategic for insurance business. Current practices focus on subjective customer experience. In this paper, we claim that experience could be defined as a situation being processed. Thus, we propose an artifact for observation of experiences through an event based model. From video corpus, this model calculates mereotopological relations to identify “drops of experiences” as a hypergraph. Designed as a tool for marketing teams, this artifact aims to help them identify relevant customer experiences.

Keywords

Experience Data science Event Computer vision Mereotopology Hypergraph 

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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Tech-CICO TeamUniversity of Technology of TroyesTroyesFrance
  2. 2.AI & DataParisFrance

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