Social Care Services for Older Adults: Paper Registration Versus a Web-Based Platform Registration

  • Ana Isabel Martins
  • Hilma Caravau
  • Ana Filipa Rosa
  • Ana Filipa Almeida
  • Nelson Pacheco RochaEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1160)


Technological solutions have been playing an important role in health care provision and their implementation in social care area, though a bit slower, promises good outcomes in terms of the quality of care delivery. The study reported in this paper analysed the shifting process from a typical paper registration to a registration performed by a web-based platform (i.e., the Ankira® platform) in a Portuguese social care institution. In order to gather evidence and best practices, 13630 registries were analysed, 6390 in paper format and 7240 from the web-based platform. The results show that the shifting from paper to the web-based platform lead to a significant error rate decline in all type of registers, which demonstrates the significant impact of the introduction of information technologies to support social care provision.


Older adults care services Social care institutions Electronic social care record Management systems 



This work was financially supported by National Funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., under the project UI IEETA: UID/CEC/00127/2019.


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Institute of Electronics and Informatics Engineering of AveiroUniversity of AveiroAveiroPortugal
  2. 2.Department of Electronics, Telecommunications and InformaticsUniversity of AveiroAveiroPortugal
  3. 3.Medical Sciences DepartmentUniversity of AveiroAveiroPortugal

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