Hospital Operations Management: An Exploratory Study from Brazil and Portugal

  • Thiago Souza
  • Rui M. LimaEmail author
Conference paper
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)


This study aims to analyze the main dimensions related to Hospital Operations Management (HOM) through workshops held in four hospitals in Brazil and Portugal with the participation of 60 hospital management professionals. The dimensions of the HOM were adapted from the literature and the most important area according to the professionals was described as “Planning, Scheduling and Control of Hospital Operations”, with 91% importance. Other areas were also relevant as Patient Flow Management, Quality and Supply Chain Management. After discussion of the main topics, the researchers involved present a management scheme about Hospital Operations Management in order to guide other researchers and hospital managers on the subject.


Hospital Operations Management Healthcare Patient flow Lean Healthcare 



This work was partially supported by projects UIDCEC003192019 and POCI-01-0145-FEDER-030299, from Portugal.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Production and Systems, ALGORITMI CenterSchool of Engineering of University of MinhoGuimarãesPortugal

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