Advertisement

Hospital Operations Management: An Exploratory Study from Brazil and Portugal

  • Thiago Souza
  • Rui M. LimaEmail author
Conference paper
  • 14 Downloads
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)

Abstract

This study aims to analyze the main dimensions related to Hospital Operations Management (HOM) through workshops held in four hospitals in Brazil and Portugal with the participation of 60 hospital management professionals. The dimensions of the HOM were adapted from the literature and the most important area according to the professionals was described as “Planning, Scheduling and Control of Hospital Operations”, with 91% importance. Other areas were also relevant as Patient Flow Management, Quality and Supply Chain Management. After discussion of the main topics, the researchers involved present a management scheme about Hospital Operations Management in order to guide other researchers and hospital managers on the subject.

Keywords

Hospital Operations Management Healthcare Patient flow Lean Healthcare 

Notes

Acknowledgements

This work was partially supported by projects UIDCEC003192019 and POCI-01-0145-FEDER-030299, from Portugal.

References

  1. 1.
    McDermott, C., Stock, G.N.: Hospital operations and length of stay performance. Int. J. Oper. Prod. Manag. 27(9), 1020–1042 (2007)CrossRefGoogle Scholar
  2. 2.
    Marcinko, D.E., Hetico, H.R.: Hospitals & Healthcare Organizations: Management Strategies, Operational Techniques, Tools, Templates and Case Studies. CRC Press, Boca Raton (2013)Google Scholar
  3. 3.
    Graban, M.: Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. CRC Press, Boca Raton (2016)CrossRefGoogle Scholar
  4. 4.
    Taghizadegan, S.: Essentials of Lean Six Sigma. Butterworth-Heinemann, Oxford (2010)Google Scholar
  5. 5.
    Castle, D., Jacobs, F.R.: APICS Operations Management Body of Knowledge Framework. APICS, Chicago (2008)Google Scholar
  6. 6.
    Dobrzykowski, D., Deilami, V.S., Hong, P., Kim, S.C.: A structured analysis of operations and supply chain management research in healthcare (1982–2011). Int. J. Prod. Econ. 147(Part B), 514–530 (2014)CrossRefGoogle Scholar
  7. 7.
    Render, B., Heizer, J.: Operations Management. International Edition. Pearson Education Inc., Upper Saddle River (2004)Google Scholar
  8. 8.
    Bayraktar, E., Jothishankar, M.C., Tatoglu, E., Wu, T.: Evolution of operations management: past, present and future. Manag. Res. News 30(11), 843–871 (2007)CrossRefGoogle Scholar
  9. 9.
    Schmenner, R.W., Swink, M.L.: On theory in operations management. J. Oper. Manag. 17(1), 97–113 (1998)CrossRefGoogle Scholar
  10. 10.
    Johnston, R., Clark, G.: Service Operations Management: Improving Service Delivery. Pearson Education, Upper Saddle River (2008)Google Scholar
  11. 11.
    Slack, N., Lewis, M.: Operations Strategy. Pearson Education, Upper Saddle River (2002)Google Scholar
  12. 12.
    Chapman, S.N.: The Fundamentals of Production Planning and Control. Pearson/Prentice Hall, Upper Saddle River (2006)Google Scholar
  13. 13.
    Oredsson, S., Jonsson, H., Rognes, J., Lind, L., Göransson, K.E., Ehrenberg, A., Asplund, K., Castren, M., Farrohknia, N.: A systematic review of triage-related interventions to improve patient flow in emergency departments. Scand. J. Trauma Resusc. Emerg. Med. 19(1), 43-1–43-9 (2011)CrossRefGoogle Scholar
  14. 14.
    Armony, M., Israelit, S., Mandelbaum, A., Marmor, Y.N., Tseytlin, Y., Yom-Tov, G.B.: On patient flow in hospitals: a data-based queueing-science perspective. Stoch. Syst. 5(1), 146–194 (2015)MathSciNetCrossRefGoogle Scholar
  15. 15.
    Kolker, A.: Process modeling of emergency department patient flow: effect of patient length of stay on ED diversion. J. Med. Syst. 32(5), 389–401 (2008)CrossRefGoogle Scholar
  16. 16.
    McKone-Sweet, K.E., Hamilton, P., Willis, S.B.: The ailing healthcare supply chain: a prescription for change. J. Supply Chain Manag. 41(1), 4–17 (2005)CrossRefGoogle Scholar
  17. 17.
    Gary Jarrett, P.: Logistics in the health care industry. Int. J. Phys. Distrib. Logist. 28(9–10), 741–772 (1998)CrossRefGoogle Scholar
  18. 18.
    Bhakoo, V., Singh, P., Sohal, A.: Collaborative management of inventory in Australian hospital supply chains: practices and issues. Int. J. Supply Chain Manag. 17(2), 217–230 (2012)CrossRefGoogle Scholar
  19. 19.
    Porter, M.E.: The value chain and competitive advantage. In: Barnes, D. (ed.) Understanding Business: Processes, pp. 50–66. Routledge, London (2001)Google Scholar
  20. 20.
    Ioan, B., Nestian, A.S., Tita, S.M.: Relevance of key performance indicators (KPIs) in a hospital performance management model. JEEMS 2012(1), 74169-1–74169-15 (2012)Google Scholar
  21. 21.
    Voss, C.A.: Operations management – from Taylor to Toyota – and beyond? Br. J. Manag. 6(s1), S17–S29 (2005)MathSciNetCrossRefGoogle Scholar
  22. 22.
    Kleindorfer, P.R., Singhal, K., Van Wassenhove, L.N.: Sustainable operations management. Prod. Oper. Manag. 14(4), 482–492 (2005)CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Production and Systems, ALGORITMI CenterSchool of Engineering of University of MinhoGuimarãesPortugal

Personalised recommendations