The Perception of Knowledge Management by Small and Medium-Sized IT Companies, Campos Gerais, Brazil

Conference paper
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)


Knowledge Management (KM) is important tool for small and medium sized enterprises (SMEs) survive in the market. Information technology (IT) facilitated inclusion the SMEs in the KM process. Therefore, it was investigated the perception of knowledge management in IT SMEs in a region of Brazil, through the application of a questionnaire. Then it was identified that, although some variables had a frequent occurrence, the creation of new knowledge is not effective in the companies interviewed.


Small and medium-sized enterprise Information technology Knowledge management 


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Industrial Engineering DepartmentThe Federal University of Technology - ParanáPonta GrossaBrazil

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