Identifying Lean Enterprise Model Enabler Practices for Lean Office

  • Hugo Anderson Araújo Pontes
  • Carlos Eduardo Sanches da SilvaEmail author
  • Yasmin Silva Martins
  • Ana Carolina Oliveira Santos
  • Guilherme de Siqueira Silveira
Conference paper
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)


Concerning to its application in service industries, the methodology Lean Office presents certain complexity level, due to some fundamental characteristics in the services area. In this context, this article is inherent to the implementation of lean training, based on the enabling practices proposed by the Lean Enterprise Model that proposes 12 primary practices and 61 enabling. This paper aims to identify practices for implementing Lean Office by performing a systematic review of the literature, identifying the most cited theoretical practices and submitting these practices to the analysis of experts in Lean Office. The process results in a list of 28 practices and the evaluation of these practices was carried out by means of a survey with 34 Brazilian researchers with experience and publications in Lean Office. The results were analyzed by means of cluster and ANOVA resulting in 19 training practices recommended for training for Lean Office implementation and prioritized in a list of seven main practices.


Lean office Training practices Primary practices 



The authors would like to express their acknowledgments to the three Brazilian research agencies, the CAPES, CNPq, and FAPEMIG, and especially all the interviewees and the reviewers.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Hugo Anderson Araújo Pontes
    • 1
  • Carlos Eduardo Sanches da Silva
    • 1
    Email author
  • Yasmin Silva Martins
    • 1
  • Ana Carolina Oliveira Santos
    • 1
  • Guilherme de Siqueira Silveira
    • 1
  1. 1.Federal University of ItajubaItajubaBrazil

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