Evaluation of WhatsApp to Promote Collaborative Learning in the Use of Software in University Professionals

  • William Montalvo
  • Fernando Ibarra-Torres
  • Marcelo V. GarciaEmail author
  • Valeria Barona-Pico
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 1194)


In this article we discuss how users of Mobile Instant Messaging (MMI) (WhatsApp) applications collaborate in environments that promote knowledge networks. For this study the researcher analyzed the interaction of users added to a group in WhatsApp, which is based on concepts of connectivism, communication, collaborative learning and knowledge creation. This study deals with the granting of knowledge on a specific computer subject and its transmission by all the members of the group, facilitating the work for the instructor and increasing the users’ compression capacity. Each user can become an instructor for the new members of the group. Strengthening collaborative learning processes. Part of the study is the use of the questionnaire tool that collected information from group members, reception capacity, age and difficulties with MMI.


Knowledge Collaborative learning Mobile Instant Messaging Smartphones Knowledge transmission Creation of new knowledge 


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Universidad Politecnica Salesiana, UPSQuitoEcuador
  2. 2.Universidad Tecnica de Ambato, UTAAmbatoEcuador
  3. 3.University of Basque Country, UPV/EHUBilbaoSpain

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