New Perspectives on a General Methodology of Victim Support

  • Janne FenglerEmail author


A large body of research has produced knowledge about victims’ needs and how to respond to them. Mostly, respective elaborations refer to either victims’ rights or to specific requirements to be considered with certain groups of victims, alternatively to detailed procedures. In contrast to that, little can be found about overarching methodological approaches that put the victims’ needs in focus. Professionals working in victim support often find themselves between conflicting priorities such as those shaping their interventions in a target-oriented vs. process-oriented, standardized vs. individualized way. Traditional intervention concepts tend to emphasize rather than resolve the conflict. No concept so far offers methodical help by providing procedural guidelines for professionals to both shape interventions that are tailor-made (characterized by being e.g. process-oriented, individualized) and conform to professional conduct (characterized by being e.g. target-oriented, standardized). On the basis of established concepts and case vignettes, a new model (“ALOHA-Intervention-Model“) that serves as a meta-methodological concept and as a tool was developed. By providing orientation for sound decision making, professionals can proceed in a both target- and process-oriented, standardized and individualized way. This new perspective on victim support can substantiate victimology practice as well as stimulate future theory development and research.


Methodology Methods Intervention Victim support Victim assistance Client-centered 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Education, Institute of Early Childhood EducationAlanus University of Arts and Social Sciences, Faculty of Human Sciences and Social SciencesAlfter/BonnGermany

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