Purpose: Identifying the Right Use Cases
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Purpose implies a clear understanding of what Process Mining shall be used for, i.e., which use case shall be investigated. Like for any other tool, an idea is to be formulated first: what shall be achieved and how the tool can contribute. The chapter starts with typical questions from functional departments and reflecting challenges from process owners along the value chain. Examples for purpose, which Process Mining can support, are explained with 22 standard use cases.
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